Refund Policy

Every BYON Pet order is covered by a 30-day money-back guarantee.

How it works

Start the routine and observe your pet calmly. If within 30 days of delivery BYON Pet does not make sense for your home, contact our support team and ask for your money back.

How to request

Write to PENDENTE: e-mail de suporte with your order number. Our team will reply with the next steps. PENDENTE: confirmar se exige devolução dos frascos e o prazo de estorno

Refund timing

Approved refunds go back to the original payment method. Your bank may take a few business days to show the credit.

Last updated: October 2026